What’s new for Acasta Europe in 2022
Changes at Acasta
Like many businesses over the last couple of years, we have seen our company face its fair share of challenges. Despite this, we are moving forwards, with our team expanding and the business moving from strength to strength.
During 2021 our company has grown, with 6 new members of staff join us in our finance, underwriting, and data departments.
In addition, we have also appointed a new board of directors from within our team. Andy Shaw has become our managing director, with the addition of 3 new directors. This includes Ian Paley, previously Underwriting Manager, Paul Gibson, previously Head of Legal, and Shaun Leach, previously Financial Controller. Each of our new directors brings a wealth of experience from their fields, and is helping Acasta move in a strong new direction.
Finally, we have created a new team, Audit and Compliance. It will be headed by Nia Roberts, previously our senior underwriter, alongside Kane, our new Auditor. They will be in charge of internal and external audits, company procedures and policies, as well as overlooking all of our policy wordings. They will be working closely with our partners to ensure all schemes and claims processes run efficiently and helping to continuously improve them.
We are currently recruiting for a further Auditor to assist Nia and Kane. If you, or someone you know, would be interested in the role please find out more on our website here:
Views for 2022 within Acasta
Our team is currently working on some innovative new products and offerings which we will be bringing to the market soon. This includes our exploration into policies around EV, new lines of GAP insurance, and much more.
As well as this, we are in the final stages of developing our own management system which will improve processes for our team and our agents, providing us with better data so we can continuously evolve our schemes in a much more effective manner.
New Business Enquiries
If you would like to speak to us about new business, please contact our team below.
Our Products
At Acasta Europe, we can offer your clients a wide range of products covering many business classes to suit any Insurance Broker or MGA. See some of our most popular products below.
Gap Insurance
Covering the gap between the value of your clients’ vehicle, and the original invoice prices or finance amount in the event of a total loss.
Warranty
From white goods to furniture, our warranty products offer further protection to your client’s investments.
Bespoke Schemes
If you have a new scheme, or would like to adjust an existing scheme to suit your clients needs better we can help. Our Underwriting team will work with you to make sure you are happy with the products you offer.
Have a scheme you want to discuss that isn’t on our website? Contact our underwriting team below who will be happy to take a look.
Key Contacts
Underwriting enquiries
If you need to speak to our Underwriting team regarding a new or existing scheme, please use the details below:
underwriting@acastaeurope.co.uk | 0800 997 8832
ATE Enquiries
If you need help with an existing policy, or looking for litigation funding, please use the details below:
ate@acastaeurope.co.uk | 0808 2640855
Accounts Enquiries
If you have a question about an invoice or payment, please use the details below:
accounts@acastaeurope.co.uk | 0800 6681350
<marquee>test</marquee>
Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.