After working in the insurance industry since 1975 Keith has decided that the time is right for him to retire. Keith will be working with the Board of Directors to ensure a smooth transition. We wish Keith a happy retirement, and we look forward to Acasta’s continued success in the future.
Our Products
At Acasta Europe, we can offer your clients a wide range of products covering many business classes. See some of our most popular products below.
Gap Insurance
Covering the gap between the value of your clients’ vehicle, and the original invoice prices or finance amount in the event of a total loss.
Warranty
Whether it’s a new appliance or a breast implant, our warranty can help to protect your client further.
Excess Protect
We offer a wide range of excess protect products, from commercial vehicle to multi home and motor policies.
Have a scheme you want to discuss that isn’t on our website? Contact our underwriting team below who will be happy to take a look.
Contact our underwriting team
If you are looking to start a new scheme, or move an existing one, our underwriting team will be happy to help. We can cover a wide range of products, from Warranty to Gap Insurance. Click below to set up a meeting so we can further assess your needs and advise on how we can help you, your business and your clients.
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Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.