We offer a variety of warranty products for our clients, such as motor and furniture. Our team have many years’ experience in warranty underwriting. Therefore, we can work with you to create a warranty product suitable for your clients.
Our warranty products offer clients the protection they need. If anything happens to your clients’ product beyond their control, they are protected. Also, the products can be adapted to suit your clients’ needs and tailored to the product that they want to insure.
As our speciality lies within our innovative underwriting, we are happy to look at new warranty schemes. For that reason, we work together to see if we can create a product to provide the cover needed. We adopt a flexible with our approach. Therefore, we work with our partners to provide the most suitable cover for their clients.
Motor Warranty
We offer motor warranty to cover your client’s vehicle. So if any mechanical issues develop, we are able to cover the costs of repairing them. We understand that all vehicles are different. Therefore, our motor warranty products can be adapted. They can cover basic faults or more technical issues.
Furniture Warranty
Our furniture warranty covers your client’s furniture against various faults. We understand that furniture can be an expensive investment and a key part of your client’s home. As a result your client may need the extra protection. Therefore, our products will ensure they are not left at a loss if something happens to it.
Industrial Machine Warranty
Our industrial machine warranty covers your client’s equipment. Therefore, if one of their machines has a mechanical breakdown, they’re business does not suffer. Our warranty can be adapted to offer more or less protection for your clients. Also we can adapt the cover dependent on the type of equipment and the cost.
Brown & White Goods Warranty
Our Brown and White Goods warranty offers your clients peace of mind, should any of their appliances at home break down. An average property contains appliances including a fridge, freezer, dishwasher, washing machine, TV etc. Our Brown & White goods insurance offers your clients extra protection, as well as reassurance. Therefore they won’t be at a loss in case of the possible breakdown of your household appliances.
Breast Implant Warranty
We offer Breast Implant Warranty for both the client and the surgery. We offer protection for the client, in case anything happens to the implant as a result of the operation. Also, we offer protection for the surgery in case something happens to their clients, so they are protected.
If you would like to find out more about our products, or discuss working with us, contact our team to find out more.
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Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.