At Acasta, we have plenty of experience as a GAP Insurance underwriter. We underwrite a large number of GAP (Guaranteed Asset Protection) products each year through ready to go products and bespoke schemes. Our GAP products can cover cars, vans (up to 3.5t), motorcycles and taxis.
We offer three different levels of cover to suit any purchase. Whether your client buys their vehicle outright, or purchase it through finance, our products protect them in the event of a total loss claim.
As well as our GAP products, we are able to offer a variety of add on products to sell alongside the product. These include: Alloy Wheel, Motor Breakdown and MOT insurance. We can also work with you to underwrite other add on products you may require.
Levels of Cover
GAP
Our standard GAP covers the finance agreement. If your client needs to claim, we will cover the difference between the insurance pay-out to your client and the cost of your client’s finance settlement.
RTI
The Return to Invoice product will cover your client for the difference between the pay-out received from the main motor insurer, and the price your client has paid for the vehicle.
RVI
Our final product is Vehicle Replacement Insurance (RVI). The RVI product covers the difference between the pay out to the client and the cost of a similar vehicle at the point your client first purchased it.
If you are interested in selling our range of GAP products, contact our underwriting team today to find out more.
Vehicles We Cover
Private Motor
Vans
Taxis
Motorcycles
Additional Products for GAP Insurance
Excess Protect
Breakdown Cover
Helmet & Leathers
MOT Insurance
Alloy & Wheel Cover
Key Care
If you are interested in selling our Gap Insurance products then get in touch with our underwriting team today. We have ready to go products, or can tailor the cover to suit your clients. We work with you on a case by case basis, to get to know your business and your team, and come to a solution that suits you best.
<marquee>test</marquee>
Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.