Cycle Insurance
Brokers: Application FormDon’t wait for an accident to happen, make sure your client is covered now.
Cycle Insurance is one of those undervalued necessities, one that you definitely need to look into if your client is a cyclist. As cars make up approximately 80% of road usage, the importance of insuring your vehicle against other car users is taken as a granted. However, as more people take to cycling due to environmental benefits, or due to the cost of travel, the risks to cyclists have also increased. Additionally, by looking at casualty rates in terms of the number of casualties per mile travelled, pedal cyclists now fall into the ‘vulnerable road users’ category and have much higher casualty rates per mile travelled than other road users.
Therefore, the insurance cover we offer here covers your client in the event of theft and/or damage to their insured cycle. Furthermore, your cover can be extended with an optional cover for accessories, such as personal accident and legal expenses. Consequently, this insurance will ensure they are covered in case of an injury but also ensures they are covered in case of accidental injury to another person.
Contact us now to speak to one of our insurance specialists, to discuss the best possible protection for your client on the road.
What We Cover
Replacement Cycle Hire
Cycle Accessories
Personal Accident
Legal Cover
How does cycle insurance work?
Cycle Insurance is protection to help cyclists face unexpected financial loss due to an accident, damage, or theft. This could be a result of many situations that they have no control over. For example, if your bike is stolen, having insurance cover will help alleviate the cost of buying a new one.
What does the policy cover?
Full list of coverage
- Theft
- Damage to your vehicle
Optional extras available to extend the cover
- Cycle Accessories: Up to the agreed value for accessories.
- Replacement Cycle Hire: Up to the agreed value for replacement hire.
- Personal Accident: Compensation for bodily injuries, permanent total disablement or death sustained as a result of an accident.
- Legal Expenses:Up to the agreed value for legal expenses cover.
- Public Liability: Accidental bodily injury to another person or accidental damage to third party property.
- Worldwide Cover.
What’s Excluded?
There are a few limitations to the cover. For example, theft where the cycle has not been secured through its frame and any quick-release wheels using an approved lock, to an immovable object.
Every claim is addressed on a case-by-case basis to ensure all aspects are taken into consideration.
If you are interested in selling our Cycle Insurance products then get in touch with our underwriting team today. We have ready to go products or can tailor the cover to suit your clients. We work with you on a case by case basis, to get to know your business and your team, and come to a solution that suits you best.
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Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.