Excess protection insurance can protect your clients’ investment if they are making a claim on their insurance. When taking out an insurance policy, many clients’ will increase their voluntary excess to keep the premiums low. This is especially the case if they have had a claim in recent years.
At Acasta Europe, we offer a range of excess protect policies to cover home, private motor, commercial motor, taxi, and motor trade policies. These products are now becoming increasingly popular with the rise of premiums. Often a client will cover their increased voluntary excess with an excess protect policy to reduce the entire premium.
In the case of an accident, Excess Protection Insurance will cover your clients’ voluntary and/or mandatory excess to ensure their loss is kept to a complete minimum. This allows your client to have peace of mind whilst going through a stressful time. Our excess insurance covers your clients’ whether it is a fault or non-fault accident to ensure that your client will be covered in the case of an accident.
What We Cover
Excess Protection Private Motor
Insures the excess on the underlying motor policy up to £2000 regardless of fault.
Excess Protection Commercial Motor
Excess Protection Taxi
Excess Protect Household
Excess Protect Motor Trade
Multi Excess Protect
If you would like to find out more about how to sell our excess protect policies then contact our underwriting team below. We can work with you to create policies that provide further protection for your clients.
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Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.