At Acasta Europe we offer a wide range of motor add-on products to work alongside your client’s main policy. From MOT Insurance, to Excess Protect, they help to protect your client further in the event of an accident or claim.
Our motor products can be adapted to suit your clients’ need, and therefore lead to additional sales through the products. Also, we work with our partners to develop a package of products, which can be sold as an additional product for extra protection.
Ancillary Motor Products
At Acasta we offer a variety of ancillary motor products to offer extra protection for your clients. We have ready made products for brokers, for example Excess Protect. However, we also offer underwriting facilities for brokers to create their own products.
MOT Insurance
Our MOT insurance covers your client if their car fails their MOT. If the car fails, we will cover the cost of repairing or replacing the parts necessary. Therefore ensuring your client isn’t left with unexpected costs. Also the policy can be tailored to offer various levels of indemnity for your clients.
Smart & Alloy Insurance
We offer insurance to protect your alloys if they are left damaged. Alloy wheels are a key part of your client’s vehicle, however they are extremely susceptible to damage. Our cover protects your client if they damage, their tyres up to the indemnity level on the policy.
Wheel & Tyre Insurance
Our wheel and tyre insurance protects your client should they need to replace theirs. Replacing tyres and wheels can be an expensive, unexpected pay out for your customer, however this product will cover the costs if your client does need to claim.
Motor Breakdown
Our motor breakdown product covers your client if they break down in their vehicle over a mile away from home. We offer three different levels for our clients, including EU cover with our gold level. The product can be sold alone, or alongside your client’s main motor insurance to offer them the protection they need should they breakdown.
Key Care
Our Key Care policy is a low-cost product to protect your clients if they either lose their keys or have them stolen. Our products cover the cost of a replacement key, as well as the cost of a locksmith coming out to the property. We also cover both house and car keys.
If you would like to find out more about our products, or discuss working with us, contact our team to find out more.
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Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.