Acasta’s Sales Platform
At Acasta, we offer a wide range of products including Warranty, Wedding Insurance, and GAP Insurance. We are dedicated to developing and delivering customer-centric schemes that provide value. Aside from scheme underwriting, we also offer services from policy management to claims handling.
Introducing a recent addition to our services – our new custom-built sales platform.
Over the past year, our team have been working hard to develop our new Sales Platform. It is a bespoke, custom-built platform that allows our partners to sell, administrate, and manage policies over their lifecycle, all in one place. The Sales Platform enables any business to broaden their distribution channels with ease and simplify their data management processes.
Key features
White Labelling
The platform can be tailored to match any brand, both in appearance and in all customer communications. This includes the use of brand colours, logos, and custom log-in pages. We can also front the platform with your domain to make it seamlessly fit with your existing systems and websites. Additionally, all emails or documentation can also be branded, including policy documents, and distributed to the customer directly.
Product Offerings
The Sales Platform accommodates all our custom and ready-made products, each of which can be fully customised during setup.
Policy Management
The platform simplifies the management of a client’s policy with the ability to update policy records with MTAs or cancellations and collates all the client data in one space. This ensures access to a log of each adjustment and access to all relevant data for reporting and monitoring.
API
The system possesses API functionalities, enabling seamless integration with third-party systems to communicate and share data. This aids the overall efficiency of daily operations and promotes real-time collaboration to make the information up-to-date and available.
System security has also been a key consideration throughout the design and development. Acasta holds the Cyber Essentials Plus accreditation, underscoring our commitment to strong cybersecurity practices. Complete controls have been implemented, involving the configuration and access protocols of the system, while also guaranteeing adherence to essential regulatory standards in the handling of data.
System support
There is a dedicated support team at Acasta to assist with onboarding and ongoing technical support after the go-live date. The team works to ensure brokers have the support they need whilst familiarising themselves with the new Sales Platform. This includes guiding users through onboarding, the set-up of users, products, rates, documentation, and training.
We have worked closely with existing agents already to ensure that the platform fits their purpose and that it sufficiently caters to their needs.
Getting on board
Our Sales Platform is available to all businesses with the permissions to sell insurance. To get started, our team will take the time to understand your business requirements, the products you require access to, how you wish to make use of the available branding options, and how you intend to use the system. We can provide you with access to our standard product range, such as GAP or Wedding Insurance, or create something bespoke. Additionally, we can assist with onboarding users and organise training to ensure seamless implementation.
Find out more about the products available and how the platform can aid your business growth by booking a demonstration with our team today.
Book a Demo
If you are interested in learning more about how our Sales Platform can work for your company and would like to book a demo with one of our experts, don’t hesitate to contact us by clicking on the button below.
The information provided by Acasta Europe Ltd ('we', 'us', or 'our) on https://www.acastaeurope co.uk (the 'Site') is for general informational purposes only and should not be held as advice. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.
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Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.
Contact Us
General enquiries: 0800 668 1350
Make a claim: 0800 2230383
Broker Helpline: 0800 997 8832
Sales & Marketing: 0333 4008260
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Acasta Europe Ltd provides administrative services to Acasta European Insurance Company Ltd. Co. Reg No.: 07270251. Authorised and regulated by the Financial Conduct Authority. Covered by the Financial Ombudsman Service. ICO Reg No.: Z2687715. FCA Reg No.: 599391.