Who we are
At Acasta, we are fully regulated and authorised by the Financial Conduct Authority. Acasta Europe exclusively administrate Acasta European Insurance Company (AEICL). AEICL have provided insurance facilities to clients throughout the UK and Europe since 2006, but now just write in the UK. Our partners include retail insurance brokers, insurance wholesalers, MGA’s, solicitors, claims management companies, third party administrators and warranty providers.
We work with clients to adapt our current products, as well as writing new products tailored to their needs. Our team adopt a flexible and innovative approach to our underwriting. Therefore, we are able to create products suitable for our partners clients.
As well as our scheme facilities, we also offer a range of ready-made insurance products for brokers. The products can also be adapted to suit the requirements of our brokers.
Permitted Business Classes
Accident
Sickness
Fire & Natural Forces
Suretyship
Legal Expenses
Assistance
Damage to Property
General Liability
Miscellaneous Financial Loss
Acasta Europe Ltd are administrators for:
We exclusively provide administrative services to Acasta European Insurance Company limited. AEICL is a Gibraltar-based insurance company. They provide insurance facilities to clients throughout the UK.
Wealth of Experience
Our team have a wealth of knowledge and experience within the industry. This allows us to work with our partners efficiently and successfully.
Specialised Insurance
The understanding, knowledge and experience to underwrite bespoke schemes. These can be tailored to suit your clients’ needs.
Flexibility
We adopt a flexible approach with our brokers to allow them to trade the way it suits them. This includes on a scheme basis or on a bespoke one-off basis to suit their business and client needs.
Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.