End of year Newsletter
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Sharing our journey of 2022!
This year has been an amazing and ever-changing one, filled with exciting new opportunities across the company. From new product launches to exciting new technological developments, and an ever-growing and expanding team, we’ve had a wave of expertise help pave Acasta’s way into 2023.
New Product launches!
We’ve re-entered the wedding insurance market, adapting our policies to cover Covid, alongside covering Asian wedding events, ensuring each policy adequately covers each event in the best possible way for our clients.
We have also launched our Cycle insurance scheme which covers your bicycle in case of accidental damage or theft. The scheme also offers you the opportunity to add additional cover, with cover in case of personal injury or third-party accidents, something which is becoming more common with more cyclists on the road.
Our new team members:
Our specialist team has also expanded, with the opening of two more divisions, Claims and Audit & Compliance. The expansion has allowed the underwriting team to focus specifically on new policies and forecast how schemes will do with more scrutiny. Our Audit and Compliance team is headed by Niâ Wŷn Roberts Cert CII, who joined Acasta in 2017 and has over 3 years of experience working within Financial Services and Financial Crime Prevention, where she gained her Cert CII. She is currently studying for her Dip CII.
Underwriting Team
Our underwriting team has now been headed by Teifon Scrivens, joining us this year, with 16 years’ worth of experience in the Insurance industry. His successes and journey are documented in the ‘Insurance Business’ UK magazine, with his plans and ambitions for Acasta laid out for 2023. Teifon recognises the key element to growth as a business is working closely with brokers, ensuring their needs are met, and ensuring they are kept well informed about the business and its decisions. Looking towards 2023, Teifon aims to help Acasta build its portfolio and strengthen its already existing client relationships.
Marketing Team
Alongside Teifon, we have had further hires to embolden and strengthen our team. Our Marketing team has expanded, with the addition of Anna Mason, who has come from being a Marketing Assistant for a Digital Fundraising Agency to join us as a Marketing Executive. Anna aims to help increase Acasta’s social activity, and create engaging and interactive content, to help increase Acastas’ online presence and build more personal relationships with brokers and clients.
Claims Team
The Claim team has also now been established with our new team member, Tom Heathcote. Tom has over 3 years of working in claims and has brought an effective and personable feel to the office. We are excited to see how this new department grows and the effect it will have on other aspects of the company and for our clients
Tech and new systems!
This year has also seen the further development of our Cadmium system, which makes scheme data from across our systems and from brokers more accessible, and easy to access and read.
Plus, we’ve developed our claims handling system, so we can now also provide live updates to our consumers. The development of the system also makes data handling far more secure and is an essential and highly valuable tool for our Claims team.
We’re very excited to see what the Tech and Systems teams will develop and implement next!
Events
2022 saw Acasta attend the Six Nations, Silverstone, and BIBA, building and creating new relationships with Insurance agents and brokers, and we plan to do many more next year! Acasta’s 2023 calendar will see us expanding our product range and attending award ceremonies and networking events, where we look forward to hopefully seeing you there!
Have a Merry Christmas and a Happy New Year!
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The information provided by Acasta Europe Ltd (‘we’, ‘us’, or ‘our) on https://www.acastaeurope co.uk (the ‘Site’) is for general informational purposes only and should not be held as advice. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.
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Effective from 24th April 2025 your claims will no longer be handled by Emmiera Group Limited (formerly known as Homeserve Furniture Repairs). Instead, our newly appointed Claims Administrator, Castelan Limited, will take over the management of all claims.
Please find their contact details below:
New Claims Administrator – Castelan Limited
Castelan Group
- Email: furniturewarranties@castelangroup.com
- Company Website: www.castelangroup.com
- Web/Claims Portal: https://claim.castelangroup.com/
- Telephone: 03330 146 313
What This Means for You
Existing Claims and Complaints:
If you have an ongoing claim or complaint, this will be transferred from Emmiera Group Limited to Castelan Limited. A dedicated specialist team has been appointed to review these cases as quickly as possible. Please allow up to 10 working days for the review process, and you should expect to be contacted by Castelan Limited by 8th May 2025.
If you have not heard from Castelan Limited by this date, please contact the claims transition team directly on 03330 146 314 between the hours of 09:00 and 17:30, Monday to Friday (excluding bank holidays).
If the damage to your furniture presents a potential Health and Safety risk, please contact Castelan Limited immediately (during the operating hours above), using the telephone number provided above.
Additionally, if you have previously notified Emmiera Group Limited of any personal circumstances or vulnerability that may impact the handling of your claim or the way in which we communicate with you, please inform Castelan Limited as soon as possible to ensure that the appropriate support and adjustments are in place.
New Claims:
Should you need to make a new claim from 24th April 2025 onwards, please register it directly with Castelan Limited via their online claims portal:
https://claim.castelangroup.com/
We appreciate that changes of this nature may raise questions or concerns. Please be assured that this change in Claims Administrator does not affect the terms or cover of your policy. Castelan Limited are recognised industry experts committed to providing excellent service standards.